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Customer Service Training: Achieving Excellence in Customer Service

Pre-owned Pre-owned. No ratings or reviews yet. Be the first to write a review. Best Selling in Nonfiction See all. The Book of Enoch by Enoch , Paperback Unfreedom of The Press by Mark R. If you continue browsing the site, you agree to the use of cookies on this website. See our User Agreement and Privacy Policy. See our Privacy Policy and User Agreement for details. Published on Nov 5, SlideShare Explore Search You. Submit Search. Successfully reported this slideshow.

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I Was Seduced By Exceptional Customer Service - John Boccuzzi, Jr. - TEDxBryantU

Speed shows everyone you can over- deliver on your promises He wanted simplicity with great packaging. Steve Jobs — The Genius at Apple. We talked a lot about focus and choosing people. How to know who to trust and how to build a team of lieutenants he can count on. I described the blocking and tackling he would have to do to keep the company from getting flabby or being larded with B players.

The main thing I stressed was focus. Figure out what Google wants to be when it grows up. He would set priorities, aim his laser attention on them and filter out distractions. NO rules. NO policies, just an empowered staff focused on providing a great customer experience Have you ever been at a hotel or resort where each employee recognizes you, speaks to you by name, and is empowered to make your stay phenomenal?

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When is the last time you received a personalized card upon your arrival and departure, let alone the staff singing to you? Create Emotional Impact B. Focus on Skills and Techniques C. Personal Growth D. Handling Complaints and Irate Customers E. Teamwork and Inter-Employment Communication. Fun and entertaining 2. Focus on basics 3. Quality packaging 4.

Experiential learning 5. Personal development.

Achieving Excellence Through Customer Service

We are a great customer service organization that happens to be in the airline business. The greatest limitations you face are self imposed. Unfortunately, the system is set up to hire those who fit in. Recruiting was always a team effort. Jeff makes the last call in terms of whether we hired someone. People whose personalities match ours, who possess the requisite technical skills, can be retrained to deliver our way.

If we fail at that, then we fail. Empowerment simplifies your job by placing you in charge of your own performance and giving you the responsibility to improve your work.